Accessibility Statement
Lived Journey is committed to making its educational content and services accessible to as many people as possible.
Accessibility is part of how we design the platform, not something we consider only after content has been created.
We know that people use websites in different ways and with different technologies. Our aim is to provide an experience that is clear, usable and adaptable across a wide range of needs, devices and assistive technologies.
Our approach
Lived Journey follows a simple principle:
Accessible first. Depth available.
That means we aim to make essential information understandable and usable before adding complexity.
Where subjects require greater depth, readers should be able to explore that depth without making the basic experience unnecessarily difficult to navigate or understand.
Accessibility also includes the way information is written. We aim to use clear language, meaningful structure and respectful explanations alongside accessible visual and technical design.
Accessibility standards
We aim to design and develop Lived Journey in line with recognised web accessibility good practice, including the principles of the Web Content Accessibility Guidelines.
Our goal is to work towards WCAG 2.2 Level AA across the platform.
Because Lived Journey is continuing to develop, we do not claim that every page, feature or piece of content currently meets every WCAG success criterion.
We review accessibility as the platform grows and aim to correct barriers when we identify them.
What we consider
Our accessibility work includes attention to areas such as:
Readable content
We aim to use clear typography, appropriate text sizes, comfortable line lengths and sufficient colour contrast.
Keyboard access
Interactive features should be usable without requiring a mouse wherever the underlying platform allows this.
Heading structure
Pages should use a logical heading hierarchy to help readers and assistive technologies understand the structure of the content.
Alternative text
Meaningful images should include alternative text that communicates their purpose or educational meaning.
Responsive design
Content should remain usable across desktop, tablet and mobile screen sizes and at different levels of browser zoom.
Motion and interaction
We avoid unnecessary automatic movement and aim to respect reduced-motion preferences where motion is used.
Links and controls
Links, buttons and other controls should be understandable and distinguishable in context.
Educational complexity
Complex subjects should be explained in ways that allow readers to begin with accessible summaries and explore greater depth when they choose.
Images and visual material
Images are an important part of Lived Journey, particularly within the Encyclopedia of Addiction and our educational resources.
Where an image communicates information, we aim to provide meaningful alternative text rather than simply describing its appearance.
Decorative images should not create unnecessary information for people using assistive technologies.
Some educational visualisations may contain information that is difficult to represent fully through short alternative text. Where appropriate, the surrounding content should provide the important educational meaning in another form.
Third-party services
Some parts of Lived Journey rely on services, components or interfaces provided by third parties.
We aim to choose and configure those services with accessibility in mind, but we may not have complete control over every part of a third-party experience.
If you encounter an accessibility problem within a service accessed through Lived Journey, we still want to hear about it.
Known limitations
Lived Journey is an evolving platform and some accessibility barriers may remain.
New functionality, educational content and interactive features are reviewed as they are developed, but issues can still be missed, particularly across different combinations of browsers, devices and assistive technologies.
We would rather know about a problem than assume an experience works for everyone.
Reporting an accessibility problem
If you have difficulty accessing any part of Lived Journey, please contact:
It is helpful if you can tell us:
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what you were trying to access or do;
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what difficulty you encountered;
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the page or feature involved;
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the device, browser or assistive technology you were using, where relevant.
You do not need to provide technical detail if you do not know it. A description of what happened is enough to help us begin investigating.
Alternative access
If an accessibility barrier prevents you from accessing information or completing an important action, please contact us.
Where reasonably possible, we will try to provide the information in another accessible form or help identify another way to complete the task while the underlying issue is investigated.
Ongoing improvement
Accessibility is not a one-time certification or checklist.
As Lived Journey develops, we will continue reviewing content, design and functionality, learning from accessibility feedback and improving areas that create unnecessary barriers.
Our aim is to make complex educational material easier to access, understand and use without removing the depth that people may want to explore.
Contact us
For accessibility problems or technical barriers:
For general enquiries: