Contact Lived Journey
We want it to be straightforward to reach the right part of Lived Journey.
Choose the contact below that best matches what you need. If you are unsure where your enquiry belongs, use our general contact address and we can direct it appropriately.
General enquiries
For general questions about Lived Journey, our educational content, the Encyclopedia of Addiction, courses, resources or anything that does not fit another category:
Support
For help with your account, access to purchased content, subscriptions, courses, downloads or other customer support matters:
When contacting support, include enough information for us to understand the problem, but please do not send passwords or other sensitive account credentials by email.
Organisations and sales
For organisations interested in educational access, packages, licensing, group use or other commercial enquiries:
Privacy and personal information
For questions or requests relating to privacy, personal information or how Lived Journey handles your data:
You can also find more information in our Privacy Policy.
Technical issues
If you encounter a problem with the Lived Journey website, a broken feature, accessibility-related technical issue or something that is not working as expected:
Where useful, please tell us what you were trying to do, what happened, and what device or browser you were using.
Medical and safety enquiries
Lived Journey provides educational information and is not a clinical, counselling or emergency service.
Please do not use these email addresses for urgent medical advice, emergencies, withdrawal management or immediate safety concerns.
If you or someone else may be in immediate danger, seek appropriate emergency or medical help in your location.
Accessibility
If you experience difficulty accessing any part of Lived Journey, you can contact:
We welcome information about accessibility barriers and will use it to help improve the platform.
You can also read our Accessibility Statement for more information about our approach.
Response times
Lived Journey is a developing platform and is not currently operated as a 24-hour support service.
We aim to respond to enquiries as soon as reasonably practical, but response times may vary depending on the nature of the request.