Privacy Policy
Last updated: 8 October 2026
Lived Journey respects your privacy and is committed to handling personal information responsibly, transparently and securely.
This Privacy Policy explains what personal information we may collect, why we collect it, how we use and protect it, who we may share it with, and the choices and rights available to you.
Lived Journey operates from New Zealand and handles personal information in accordance with the New Zealand Privacy Act 2020.
Who we are
Lived Journey is an educational platform covering addiction, alcohol use disorder, recovery, neuroscience and lived experience.
The agency responsible for personal information handled through this platform is:
Lived Journey
Website: livedjourney.com
Privacy contact: privacy@livedjourney.com
Lived Journey has appointed a Privacy Officer responsible for privacy matters and requests.
You can contact the Privacy Officer at:
What personal information we may collect
The information we collect depends on how you use Lived Journey.
Account and membership information
If you create or use an account, we may collect information such as:
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your name;
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email address;
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account or member identifiers;
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account status;
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access permissions;
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subscription, package or entitlement information;
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organisation or group membership where relevant.
Purchases and transactions
When you purchase or request paid access to Lived Journey content or services, we may collect and process information needed to complete and administer the transaction, such as:
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your identity and contact information;
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billing information;
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billing location or address information where required;
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products, packages, courses or subscriptions selected;
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order and transaction identifiers;
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payment and purchase status;
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information required to provide purchased access or resolve a payment or access problem.
Card payments are processed by Stripe.
Lived Journey does not store your full credit or debit card details. Payment-card information required to process a card payment is handled by Stripe in accordance with Stripe's own privacy and security practices.
Contact, support and enquiries
If you contact us, we may collect:
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your name and email address;
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the content of your enquiry;
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information you provide about an account, purchase or technical problem;
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device or browser information you choose to provide;
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correspondence between you and Lived Journey.
Please do not send passwords or other account credentials by email.
Privacy and accessibility requests
If you make a privacy, accessibility or personal-information request, we may collect information needed to understand, verify and respond to that request.
Search and navigation information
When you use search or discovery features, the words or phrases you submit are processed so that Lived Journey can return the requested results.
Lived Journey does not currently maintain a personal search-history profile or use your search terms for advertising or behavioural profiling.
Search terms may temporarily appear in page URLs or your browser history as part of normal search navigation. You should therefore avoid entering unnecessary personal or sensitive information into search fields.
Technical and device information
Our platform and service providers may automatically process technical information necessary to operate, secure and deliver the website, such as:
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IP address;
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browser and device information;
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request and session information;
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security and authentication information;
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technical logs;
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cookie and consent information;
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timestamps and error information.
Cookie and consent information
Lived Journey uses Usercentrics for Wix to manage cookie and privacy preferences.
Consent records may include information such as:
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your consent choices;
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IP address;
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device information;
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date and time of the consent decision.
You can revisit your choices using the privacy control available on the website.
More information is available in our Cookie Policy.
Information collected from other people or organisations
Where practical, we collect personal information directly from you.
In some circumstances, however, we may receive personal information about you from another source. For example:
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an organisation administrator may arrange access for members of a team or group;
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someone authorised to act for you may contact us;
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a service provider may supply information necessary to complete a transaction or operate an account;
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information may be provided as part of access, licensing or organisation administration.
Where the Privacy Act requires us to notify you about information collected indirectly, we will take reasonable steps to do so unless an applicable exception applies.
Why we collect and use personal information
We may use personal information to:
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create and manage accounts;
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authenticate users and protect account security;
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provide Encyclopedia, learning, course and resource access;
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determine and administer access rights and entitlements;
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process purchases and transactions;
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provide subscriptions, packages or organisation access;
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respond to support, contact, privacy and accessibility requests;
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operate search and discovery functions;
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provide requested website and application functionality;
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maintain the security and integrity of the platform;
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diagnose and resolve technical problems;
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maintain records required for legitimate business, legal or regulatory purposes;
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prevent misuse, fraud or unauthorised access;
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comply with applicable law;
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communicate important service or account information.
We aim to collect only information that is reasonably necessary for these purposes.
Whether you have to provide information
In many cases, providing personal information is voluntary.
However, some information is necessary if you want to use a particular service.
For example, we may not be able to:
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create or maintain an account without the required account details;
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provide paid access without information required to process and administer the transaction;
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investigate a support request without enough information to identify the issue;
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respond to a privacy request without enough information to verify or understand the request.
Where information is required for a particular purpose, we aim to make that clear.
Cookies and similar technologies
Lived Journey uses cookies and related technologies where necessary to operate the website and provide its services.
We use Usercentrics for Wix to manage consent choices.
Essential technologies may operate without optional consent where they are necessary to provide the website or a service you have requested.
Optional technologies that require consent will remain disabled unless you choose to enable them.
At the time this policy was last updated, our review of the Lived Journey application identified no active advertising or behavioural-marketing tracker within our own application components.
If we introduce optional analytics, marketing or other consent-dependent technologies in the future, we will update our privacy and cookie information and request consent where required.
You can review or change your privacy choices using the privacy control available on the website.
See our Cookie Policy for more information.
Who we may share information with
We may provide personal information to service providers where this is reasonably necessary to operate Lived Journey.
These may include providers supporting:
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website hosting and Wix platform services;
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content management;
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identity and account management;
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cookie and consent management;
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email and communication services;
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payment processing;
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security and technical infrastructure;
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professional, legal or regulatory assistance where necessary.
Current providers include services from Wix, Stripe, Usercentrics and Google Workspace.
These providers may process information on our behalf or provide infrastructure necessary to deliver their services.
We may also disclose information where:
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you have authorised us to do so;
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disclosure is reasonably necessary to complete a service you requested;
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we are legally required or permitted to disclose it;
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disclosure is necessary to protect the security, rights or safety of Lived Journey, its users or others;
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a business or organisational restructuring lawfully requires it.
We do not sell personal information
Lived Journey does not sell personal information to advertisers or data brokers.
We do not currently use personal information collected through the Lived Journey application to build behavioural advertising profiles.
Organisations and group access
If you use Lived Journey through an organisation, some account or access information may be visible to an authorised administrator for that organisation where necessary to manage licences, seats, access or participation.
We aim to limit organisation administrators to the information reasonably necessary for those administrative purposes.
Individual educational or personal information will not be shared with an organisation merely because that organisation arranged access, unless that sharing is necessary for the service, authorised by you, clearly disclosed, or otherwise permitted by law.
Overseas service providers
Some companies that provide services to Lived Journey operate or store information outside New Zealand.
This may include technology, hosting, communication, consent-management or payment service providers.
Where personal information is processed or disclosed overseas, we take reasonable steps appropriate to the relationship and the applicable Privacy Act requirements to ensure that the information continues to receive appropriate protection.
Different rules may apply where an overseas provider is processing information on our behalf rather than receiving it for its own independent purposes.
Security
We take reasonable steps to protect personal information against:
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loss;
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unauthorised access;
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misuse;
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alteration;
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unauthorised disclosure;
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destruction.
Our safeguards may include access controls, authentication, platform security features, permissions, secure service providers and operational controls.
No internet service or storage system can guarantee absolute security.
If we become aware of a privacy breach that has caused, or is likely to cause, serious harm, we will respond in accordance with our obligations under the Privacy Act, including notifying affected people and the Office of the Privacy Commissioner where required.
How long we keep personal information
We do not keep personal information longer than is reasonably required for the purposes for which it may lawfully be used.
Different information may need to be retained for different periods.
For example, we may retain:
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account information while an account remains active and for an appropriate period afterwards;
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transaction and financial records where needed for legal, accounting or business purposes;
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support correspondence for as long as reasonably necessary to resolve issues and maintain appropriate records;
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privacy or consent records where needed to demonstrate and administer privacy choices;
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security records for an appropriate period to investigate or protect against misuse.
When information is no longer required, we will take reasonable steps to delete, anonymise or otherwise dispose of it appropriately.
Accessing your personal information
You may ask us whether we hold personal information about you and request access to that information.
To make a request, contact:
We may need to verify your identity before releasing personal information.
There are limited circumstances under the Privacy Act in which access may lawfully be withheld.
Correcting your personal information
If you believe personal information we hold about you is inaccurate, incomplete, out of date or misleading, you may ask us to correct it.
Contact:
If we do not make a correction you have requested, you may be entitled to ask us to attach a statement of the correction you sought to the information.
Deleting personal information
You may ask us to delete personal information relating to you.
Whether information can be deleted will depend on why it is held and whether we have a lawful or legitimate reason to retain it, such as transaction, security, legal or regulatory requirements.
Where another applicable privacy law provides an additional right to deletion, we will respond in accordance with that law.
Email communications
We may send emails necessary to operate your account or provide services you have requested, including:
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account or security messages;
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purchase or access information;
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service notices;
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support responses;
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important platform information.
Where we send promotional or marketing communications, we will provide appropriate choices to unsubscribe and comply with applicable law.
Third-party links and services
Lived Journey may contain links to websites, applications or services operated by other organisations.
Their privacy practices are governed by their own privacy policies and are outside our direct control.
We encourage you to review their privacy information before providing personal information to them.
Changes to this Privacy Policy
We may update this Privacy Policy as Lived Journey develops, our services change, or legal and regulatory requirements change.
The current version will be published on this page with its last-updated date.
If a change materially affects existing privacy choices or consent, we may provide additional notice or ask visitors to review their choices again.
Questions, requests or complaints
For privacy questions, access requests, correction requests or concerns about how your personal information has been handled, contact:
Lived Journey Privacy Officer
We will aim to respond appropriately and within any timeframes required by law.
If you are not satisfied with how we handle a privacy matter, you may also contact the New Zealand Office of the Privacy Commissioner:
Contact Lived Journey
For general enquiries:
For account or customer support:
For technical or accessibility issues: