Terms and Conditions
Last updated: 8 October 2026
These Terms and Conditions apply to your use of Lived Journey, including our website, educational content, Encyclopedia of Addiction, learning resources, downloads, courses, accounts and the offerings we make available.
By using Lived Journey or purchasing an offering from us, you agree to these Terms where they apply to that use or purchase.
Please read these Terms together with our Privacy Policy, Cookie Policy and the information presented for the particular offering. Any additional refund or cancellation policy applicable to an offering will be identified before purchase.
Nothing in these documents limits rights or remedies that cannot lawfully be limited or excluded.
About Lived Journey
Lived Journey is a New Zealand-based educational platform covering addiction, alcohol use disorder, recovery, neuroscience and lived experience.
Lived Journey provides educational information and learning resources.
It is not a medical, counselling, diagnostic or emergency service.
For general enquiries:
For customer or account support:
Educational purpose
Lived Journey is intended to improve understanding of addiction, alcohol use disorder, recovery, neuroscience, psychology, behaviour and related subjects.
Our content may include scientific information, educational interpretation and lived-experience perspectives.
We aim to make information accurate, useful and understandable, but educational content cannot account for every person's individual circumstances.
You remain responsible for deciding whether information is appropriate to your circumstances and for obtaining suitable professional advice where needed.
Not medical advice
Information provided through Lived Journey does not replace individual medical advice, diagnosis or treatment.
Do not use Lived Journey as a substitute for advice from an appropriately qualified healthcare professional.
Some topics, including withdrawal, overdose, medication, mental health and other safety-related subjects, may involve significant risks.
If you or someone else may be in immediate danger or needs urgent medical assistance, use an appropriate emergency or healthcare service in your location.
No guaranteed health or recovery outcomes
Addiction and recovery are complex and individual.
Lived Journey does not guarantee that using our educational content, courses or resources will produce a particular health, treatment, recovery, behavioural or personal outcome.
References to approaches, experiences or educational concepts should not be interpreted as promises that the same result will occur for every person.
Accounts
Some parts of Lived Journey may require an account.
When creating or using an account, you must provide information that is reasonably accurate and keep information that affects your access reasonably current.
You are responsible for maintaining the security of your account and should not:
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share passwords or other authentication credentials;
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allow another person to use an account where access is intended for you individually;
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attempt to gain access to content, accounts or services you are not authorised to use;
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interfere with security or access controls.
Please contact support@livedjourney.com if you believe your account has been compromised or you are unable to access content you should be entitled to use.
Free and restricted content
Some content is available without payment or an account. Other content requires an account and valid access to the particular content.
The relevant page will describe the access options currently available. Viewing content or an offering does not itself establish a right to purchase it or access restricted material.
Free content may still require an account or authorised access.
Access to one part of Lived Journey does not automatically provide access to all content or services.
Paid offerings
Each paid offering describes the content or resources included, any package or collection included, the permitted use and the duration of access.
Before you proceed, the purchase process will present the final offering details, price, applicable tax and total payable amount for your confirmation.
If material terms change before your purchase can proceed, we will present the changed terms and require your confirmation again, including where the price decreases.
Only offerings available through the purchase process can be purchased.
An enquiry or an offering displayed for information does not itself create a purchase or grant access.
Prices and purchase confirmation
Our selling currency is New Zealand dollars (NZD).
The purchase process will show the price before tax, any applicable tax and the total payable amount before you confirm the final purchase terms.
A catalogue or preliminary price may require confirmation of the offering, your eligibility and billing information before the final amount can be calculated. If we cannot confirm the required information, the purchase cannot proceed.
Selecting an offering or adding it to a cart does not reserve its price or other purchase terms.
We may change prices for future purchases.
We will not unilaterally change the price or included value of an accepted purchase commitment or a completed purchase because we later change prices or identify a pricing error.
Where an issue prevents a purchase from proceeding, we will explain it and obtain any required fresh confirmation rather than silently change the agreed terms.
A quotation may have a stated validity period. If it expires before an order is established, you may need a fresh quotation and confirmation.
Quotation expiry alone does not cancel an existing order, establish payment failure or remove access owed for a confirmed paid purchase.
Payments and access setup
Card payments are handled through our website's payment service using Stripe.
We do not collect or store full card numbers or card security codes in our own purchase and access records.
An order records the purchase details.
Creating an order does not itself charge your card, confirm successful payment or grant access to restricted content.
We confirm payment against the payment records for the correct order, amount and currency. A payment-window message or return to the website may be followed by further confirmation.
After payment is confirmed, we complete the access setup required for the offering.
Payment confirmation and access being ready are separate stages. We will not describe the purchase as ready until all required access for the offering has been confirmed.
If payment is pending or cannot be confirmed, access may remain unavailable while the payment is checked.
Do not make another payment for the same order unless the purchase process or our support team confirms that it is safe to do so.
If payment has succeeded but access setup has failed or remains incomplete, you will not be asked to pay again to resolve that setup problem.
A failed or interrupted payment may require a separately confirmed payment step. An uncertain result does not itself mean that another payment is required.
For payment, purchase or access problems, contact:
Access duration
The duration of access depends on the offering you purchase.
An offering may provide:
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perpetual access, meaning the purchased access has no scheduled expiry; or
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fixed-term access, meaning the purchased access lasts for the specific period stated in the offering.
The access duration presented and confirmed as part of your purchase forms part of the commercial terms of that purchase.
Perpetual access does not mean that Lived Journey itself, the internet, or every underlying technology will exist indefinitely. It means that the purchased entitlement has no scheduled expiry under its agreed access terms, subject to these Terms and applicable law.
Fixed-term access expires at the end of the purchased access period.
When fixed-term access expires, the entitlement is no longer effective for accessing the restricted content covered by that purchase.
The expiry of access does not erase the historical record of the purchase or the access that was previously provided.
Where the relevant offering remains available and you are otherwise eligible to purchase it, expiry of a fixed-term entitlement may allow you to purchase access again.
Fixed-term access does not automatically renew and does not by itself create recurring billing.
Subscriptions
A fixed-term purchase is not necessarily a subscription.
Subscription access is available only when we expressly make a subscription offering available with its own recurring billing, renewal and cancellation terms.
These Terms do not themselves establish recurring billing, automatic renewal or a subscription cancellation facility.
Where recurring subscriptions are introduced, their specific billing, renewal, price-change and cancellation terms will be presented before purchase.
Access to purchased content
Your purchase provides the content, resources and access described in the offering you confirmed.
The offering will state whether access is perpetual, fixed-term or otherwise governed by clearly stated access terms.
Restricted access becomes available after payment has been confirmed and the required access setup has been completed.
For fixed-term access, the purchased access period begins from the access-start point established by the fulfilment of that purchase and ends at the corresponding expiry point for the purchased duration.
A processing, retry or recovery event does not extend or shorten the duration that was purchased.
A processing or support issue does not change what was included in your confirmed purchase.
Purchasing access does not transfer ownership of Lived Journey content or intellectual property to you.
Organisation enquiries
For organisation or commercial enquiries, contact:
An enquiry does not create an organisation purchase, seats, licences or learner access.
Any organisation offering we make available will have its scope, permitted uses, user capacity, access arrangements and applicable terms expressly agreed.
An individual purchase does not itself provide organisation or team access.
Refunds, cancellations and consumer rights
For purchase, billing, cancellation or refund enquiries, contact:
Any additional refund or cancellation arrangements applying to an offering will be identified before purchase.
Nothing in these Terms or an applicable refund policy limits or excludes rights or remedies that cannot lawfully be limited or excluded.
If you acquire our services as a consumer in New Zealand, you may have rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
Those rights apply independently of any additional arrangements we offer.
Any refund or payment reversal will be assessed together with its effect on access under the applicable purchase terms and law.
A refund does not automatically cancel unrelated access you validly hold.
Intellectual property
Unless otherwise stated, Lived Journey owns or is authorised to use the intellectual property contained in or made available through the platform.
This may include:
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written educational content;
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course material;
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diagrams and educational visualisations;
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images and illustrations;
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downloadable resources;
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software and interactive features;
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page and interface designs;
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branding;
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compilations and structured educational material.
Your right to access content does not transfer intellectual-property ownership to you.
Permitted use
You may use Lived Journey content for your own lawful personal, educational or authorised professional use, subject to the access rights associated with the content.
Individual access is for the individual purchaser. It does not itself permit shared accounts, team access, organisation-wide distribution or redistribution of the content.
Professional or organisation use beyond the permissions stated for the offering requires our express agreement.
Unless Lived Journey expressly permits it, you must not:
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reproduce substantial parts of paid or restricted content for redistribution;
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sell, sublicense or commercially redistribute Lived Journey content;
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make paid content publicly available;
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systematically copy or extract content;
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circumvent access restrictions;
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remove copyright, attribution or rights information;
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represent Lived Journey material as your own work;
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use the platform in a way that infringes another person's rights.
Normal quotations, references or uses permitted by law are not prohibited by these Terms.
Downloads
Where Lived Journey provides downloadable resources, you may download and use them within the permissions associated with that resource.
A download being technically possible does not mean the resource may be redistributed, resold or published elsewhere.
Any specific licence or usage notice supplied with a downloadable resource takes precedence over the general permissions in these Terms for that resource.
Acceptable use
You must not use Lived Journey to:
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gain unauthorised access to systems, accounts or restricted content;
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interfere with the operation or security of the platform;
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introduce malicious code;
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attempt to bypass technical or access controls;
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misuse another person's account;
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scrape or systematically extract protected content without permission;
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use the platform unlawfully;
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infringe intellectual-property or other legal rights;
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impersonate another person or misrepresent your authority to act for an organisation.
Reasonable use of search, navigation, accessibility tools and ordinary browser functionality is not prohibited.
Suspension or restriction of access
We may restrict or suspend access where reasonably necessary to:
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protect platform security;
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address unauthorised or fraudulent activity;
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prevent material misuse;
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comply with law;
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respond to a serious breach of these Terms.
Fixed-term access also naturally becomes ineffective when its agreed access period expires.
Where practical and appropriate, we will aim to provide notice or an opportunity to resolve the issue.
We will not act arbitrarily or override rights you have under applicable law.
A pending payment dispute alone does not cancel otherwise valid paid access.
Where a confirmed refund or payment reversal ends the basis for particular access, its effect is limited to the access dependent on that purchase.
Independent valid access remains effective.
Service availability
We aim to make Lived Journey reasonably available, but uninterrupted availability cannot be guaranteed.
Availability may occasionally be affected by:
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maintenance;
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software updates;
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security work;
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service-provider outages;
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internet or infrastructure failures;
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technical faults;
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events reasonably outside our control.
If paid access is materially disrupted, we will address the problem and provide any remedy required by the applicable purchase terms and law.
Restrictions on making new purchases do not, by themselves, cancel existing valid access.
Changes to content and services
Lived Journey is an evolving educational platform.
We may improve, correct, reorganise or expand educational content and functionality over time.
We will preserve the content and commercial value included in an accepted purchase commitment or completed purchase.
Updating educational material does not permit us to remove purchased content, substitute a different purchased offering or shorten the agreed access period.
Retiring an offering from future sale does not itself cancel existing purchase obligations or valid access.
Where legal or safety requirements affect delivery, we will explain the issue and address the purchaser's applicable rights and remedies.
Accuracy and updates
We aim to provide educational material that is accurate and appropriately evidence-informed.
Scientific knowledge, professional guidance and understanding of addiction and recovery can change.
Content may therefore be reviewed, corrected or updated over time.
The presence of a publication or update date does not guarantee that every underlying source or scientific position was updated on that same date.
If you believe something is inaccurate or needs correction, you can contact:
Third-party services and links
Lived Journey relies on third-party technology and service providers, including services supporting hosting, accounts, payments, consent management and communications.
Using a third-party provider to deliver our website, payment or access services does not remove our responsibility to fulfil the purchase or provide remedies required by law.
We may also link to external websites or resources.
Independent external services are subject to their own terms and privacy practices.
We are not responsible for the content or practices of an independent external website merely because Lived Journey links to it.
Privacy
Our handling of personal information is described in our Privacy Policy.
Our use of cookies and similar technologies is described in our Cookie Policy.
Information about available cookie choices and how to change them is provided in our Cookie Policy.
Accessibility
Lived Journey aims to make its educational content and services accessible to as many people as reasonably possible.
Our approach is described in our Accessibility Statement.
If you encounter an accessibility or technical barrier, contact:
Responsibility and liability
Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
To the extent permitted by law, Lived Journey is not responsible for loss caused solely by:
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your misuse of the platform;
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unauthorised use of your account resulting from your failure to take reasonable steps to protect your credentials;
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reliance on educational information as a substitute for individual professional or medical advice;
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an independent third-party service or website outside our reasonable control;
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events outside our reasonable control.
This section does not remove our responsibility for confirming payments, providing the content and access included in a purchase, addressing access-setup failures or providing remedies required by law.
Changes to these Terms
We may update these Terms as Lived Journey develops, our services change, or legal and regulatory requirements change.
The current version will be published on this page with its last-updated date.
Where a material change affects an existing paid service or ongoing contractual relationship, we will take reasonable steps to provide appropriate notice.
An update to these Terms does not retrospectively change an existing purchase's agreed price, included content or access duration, or remove rights already acquired.
Governing law
These Terms are governed by the laws of New Zealand.
Nothing in this section prevents a consumer from relying on rights or protections that apply to them under mandatory law.
Questions or complaints
If you have a question about these Terms or a problem with Lived Journey, please contact us so we have an opportunity to help resolve it.
General enquiries:
Account, purchase or customer support:
Privacy matters:
Technical or accessibility issues: